Big Feastival (the “Event”)
Event Terms and Conditions
A. GENERAL TERMS
1. The Event, held within the grounds of Alex James’ Farm, Kingham, Oxfordshire, OX7 6UJ (“Venue”) is organised and managed by International Management Group (UK) Limited (“Organiser”), a company incorporated in England and Wales with company number 03827071 and with registered office at Building 6, Chiswick Park, 566 Chiswick High Road, London W4 5HR.
2. Visitors can attend the Event either with: (a) a general admission single day ticket (“Day Ticket”); (b) a general admission weekend ticket (“Weekend Ticket”), or (c) a camping package which includes weekend admission (“Camping Ticket”) (each of Day Ticket, Weekend Ticket, and Camping Ticket an “Event Ticket” and together the “Event Tickets”).
3. A valid Event Ticket entitles the holder to attend the Event on the date(s) and at the time(s) stated on the Event Ticket.
4. Notwithstanding the means by which a visitor holds an Event Ticket, the General Terms, Entry Conditions, and Refund Terms (to the extent set out therein) apply to all visitors attending the Event. The Camping Ticket Terms shall also apply to each and every visitor who holds a Camping Ticket and/or who camps at and/or accesses the campsite within the Venue (the “Campsite”).
7. The Organiser expressly reserves the right to amend these Event Terms and Conditions (or any part thereof) from time to time.
8. These Event Terms and Conditions shall be governed by English law and those bound by them hereby submit to the exclusive jurisdiction of the English courts in connection therewith.
9. If any court or competent authority finds that any provision of these Event Terms and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Agreement shall not be affected. If any invalid, unenforceable or illegal provision of this Agreement would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
B. ENTRY CONDITIONS
Event Tickets and Admission
1. There shall be no admittance to the Event without a valid Event Ticket.
2. All holders of an Event Ticket agree to be bound by these Entry Conditions, those as detailed on the Event Ticket, and such other terms as are drawn to the attention of visitors by the Organiser and/or by any third party seller of Event Tickets (as applicable).
3. Where a visitor camps at and/or accesses the Campsite, the Camping Ticket Terms shall also apply.
4. It is the Event Ticket holder’s responsibility to check his or her Event Ticket(s), as mistakes cannot always be rectified and the Organiser shall not be responsible for any incorrect Event Tickets.
5. Event Tickets may not be used as prizes in competitions, “give-aways” or a lottery without the prior written consent of the Organiser in its sole discretion.
6. Event Tickets must not be resold, exchanged, transferred, altered or defaced. Any such action shall render the Event Ticket(s) void (and any individual with such an Event Ticket may be refused entry or removed from the Event in Organiser’s sole discretion).
7. The Organiser shall not be responsible for any lost or stolen Event Tickets.
8. All Event Ticket sales are final and unless otherwise stated herein (or in any Third Party Terms, if applicable), no refunds, cancellations or exchanges are available after an Event Ticket has been purchased.
9. Event Tickets shall remain the property of the Organiser who reserves the right to recall any Event Ticket at any time.
10. Without prejudice to the Refund Terms and any Third Party Terms (if applicable), Event Tickets are non-refundable and are issued subject to the Organiser’s right to alter or vary the Event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange Event Tickets. It is the responsibility of the Event Ticket holder to ascertain the date, time and venue of any rearranged staging of the Event.
11. Proof of age may be required from anyone attending the Event and visitors may be required to provide photographic identification (“ID”) on request or upon entry to the Event. Failure to provide valid ID on request may result in visitor being refused admission or being asked to leave the Event (as applicable). If a visitor looks under 25 they may be asked for proof of age when they attempt to buy alcohol at the Event.
12. All visitors under 18 years of age must be accompanied by an adult at all times and are not permitted to buy or consume alcohol at the Event. Further information regarding age requirements at the festival is contained at section D below (“Age Limits”).
13. Organiser reserves the rights to refuse admission to the Event to anyone who does not have a valid Event Ticket or Event Wristband (including those which appear to be counterfeit or which have been altered, broken, and/or defaced).
Personal Assistant Tickets
14. We require certain documentation to be presented during the booking process before we can grant you access to the Facilities and/or confirm your PA (Personal Assistant) Ticket for the event. This is to ensure that you are eligible for the Access Customer Ticket, Facilities and/or PA Ticket and that the support we offer is not being abused. By applying for a PA ticket, you are confirming that the Access ticket holder is unable to attend the event without the support of a PA. Supporting documents which we accept are;
Documents provided to support your PA application must contain the Access Customer’s full name and must be dated within the past 18 months.
15. All PA’s attending through the scheme must be aged 18 and over to be eligible to support the associated Access Customer during their visit.
16. The above scheme and facilities are for customers with permanent/ long term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.
17. PA tickets may only be applied for in conjunction with an Access Ticket. No entry will be granted to PA ticket holders without an accompanying Access Ticket holder.
18. PA ticket holders must be available to accompany the associated Access Ticket Holder for the duration of their attendance at the event.
19. By purchasing a PA ticket, the PA is agreeing to take full responsibility for the wellbeing and safety of the Access Customer they are supporting. Any PA ticket holders must not be inebriated, intoxicated, or in any other way unable to care for the Access Customer they are supporting for the duration of their attendance at the event.
Failure to comply with clause 19 may result in the ejection of both the PA ticket holder, and the Access Customer in accordance with the conditions of the PA ticket purchase (clause 14).
20. In order to facilitate the security, safety and comfort of all attendees, Organiser (including any third party as may be nominated by the Organiser) reserves the right in its absolute discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit to the Event (including to the Campsite) and to confiscate items which may be illegal, cause danger and/or disruption to the Event or other visitors, or are in breach of these Entry Conditions and to refuse admission to the Event (including to the Campsite). Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction from the Venue.
21. Organiser reserves the right to:
Prohibited Acts and Items
22. Visitors must not bring any of the following items into the Venue (including the Campsite save as set out herein): food, drink (including bottled water), glass, sharp items, drones, laser pens, and Organiser reserves the right to confiscate any such item(s) from any person entering or at the Venue (including the Campsite). Food and drink is permitted at the Campsite in accordance with the Camping Ticket Terms (below).
23. Smoking or vaping is not permitted in any indoor area(s) at the Venue (including the Campsite). Smoking is permitted outside, however this is at the discretion of the Organiser. The Event is a family event so please be considerate if you do decide to smoke or vape.
24. When purchasing alcohol at the Event, if you appear to be under the age of 25 you may be asked for valid identification that you are aged 18 or over.
25. Use of illegal substances is strictly prohibited at the Event.
26. Visitors must only use the toilets and urinals provided and must not pollute the land.
27. No animals are allowed at the Event, other than assistance dogs (such as guide dogs). If you require to bring an assistance dog with you, please inform us at firstname.lastname@example.org before the Event.
28. Commercial, promotional and trading activities are not permitted at the Event without express prior written permission of the Organiser. Please note that the Organiser may charge a fee for any commercial activity (including filming, photography and recording) at the Event.
29. For a full list of prohibited items within the campsite and main festival site, please visit our Care & Safety FAQ page.
Filming and Photography
30. All sound and moving or still picture rights including, without limitation, on the internet, vest exclusively with the Organiser and any material captured, filmed or recorded at the Event by any Event goer may only be used for the personal, non-profit making enjoyment of amateurs.
31. By entering the Venue (including the Campsite), visitors agree and consent to:
32. being photographed, filmed or recorded as visitors attending the Event, and to such image(s) and/or recording(s) of them being used in future marketing and promotional material for the Event and/or by the Organiser and its affiliated companies; and
33. being filmed, photographed and recorded for television, radio, webcast and other public broadcast in any medium and/or for any video or DVD as part of the audience; and/or
34. Event goers acknowledge that CCTV cameras will be in operation across the Venue (including the Campsite) for reasons of security and public interest.
35. Entrance to the Event (including the Campsite) is subject to both a prohibition on the use of photographic or filming equipment at the Event for commercial gain, without the Organiser’s prior written consent; such that:
36. a person may be denied entry to, or removed from the Event (including the Campsite) if he or she is found in possession of any equipment capable of taking photographs, making films, sound recordings or broadcasts; or if he or she takes any photograph, makes a film, sound recording or broadcast of anything occurring inside the Event for commercial gain; and
37. a person may enter the Event (including the Campsite) with equipment referred to in (a) above where it is integrated into electronic communications apparatus designed for personal private use (such as a mobile telephone) and/or a personal stills camera, but the person may still be removed in accordance with paragraph (a) above if they attempt to use this device for commercial gain.
38. Each Event-goer acknowledges that attendance at the Event (including the Campsite) is entirely at their own risk and neither the Organiser nor any of its employees, contractors, affiliated entities, or their servants or agents, shall be liable for any loss, injury or damage (to person or property) howsoever suffered by a holder of an Event Ticket, including consequential losses, save for:
39. death or personal injury caused by the negligence of the Organiser, its employees, contractors or agents; and
40. any other liability that cannot be excluded or limited under applicable laws, including the Consumer Rights Act 2015.
Each Event goer is responsible for any travel and accommodation arrangements for the Event and except as set out in the Refund Terms, Organiser shall not be liable for loss or damage of any kind whether direct or consequential, including but not limited to travel or accommodation expenses from postponement, cancellation, abandonment or curtailment of the Event and the Event Ticket holder waives all rights of whatsoever nature against Organiser, its employees, servants, agents, independent contractors or representatives arising from cancellation, abandonment or curtailment of the Event. Nothing in these Event Terms and Conditions shall exclude or restrict liability for personal injury or death due to negligence.
C. REFUND TERMS
1. In the event of Event Ticket cancellations, the Organiser shall process refunds in accordance with all applicable Terms and Conditions relating to this Event.
2. Where an Event Ticket is purchased on this website, these Refund Terms shall apply in their entirety (in addition to the above General Terms, Entry Conditions and Camping Ticket Terms (if applicable).
3. Where an Event Ticket is purchased via a third-party ticketing platform, the Third Party Terms (as defined above) in addition to the General Terms, Entry Conditions, and Camping Ticket Terms if applicable) shall apply. Where those Third Party Terms reference the terms and conditions of the Organiser in relation to refunds, cancellation, abandonment, curtailment, postponement etc. these Refund Terms shall apply to the extent referenced therein and in the event of conflict between the Third Party Terms and these Refund Terms, the Third Party Terms shall prevail. Please contact the ticketing agent (as applicable) with questions relating to all such matters.
4. For Day Tickets: if the Event is cancelled in its entirety, you will be entitled to a full refund of the face value of the Day Ticket.
5. If the day of the Event to which your Day Ticket relates is cancelled, you will be entitled to a full refund of the face value of the Day Ticket.
6. If the day of the Event to which your Day Ticket relates is significantly curtailed, the Organiser may offer a partial refund of the face value of the Day Ticket in its sole discretion.
7. For Weekend Tickets and Camping Tickets: if the Event is cancelled in its entirety, you will be entitled to a full refund of the face value of the Weekend Ticket or Camping Ticket (as applicable).
8. If one of the Event days is cancelled, you will be entitled to a partial refund of the face value of the Weekend Ticket or Camping Ticket (as applicable).
9. If two of the Event days are cancelled, you will be entitled to a partial refund of the face value of the Weekend Ticket or Camping Ticket (as applicable).
10. If any day(s) of the Event is significantly curtailed, the Organiser may offer a partial refund of the face value of the Weekend Ticket or Camping Ticket (as applicable) in its sole discretion.
Save as set out in clauses C3 – C4 (above) of these Refund Terms, no other refund(s) will be given in respect of any other expenditure whatsoever in the event of Event cancellation and/or curtailment.
D. CAMPING TICKET TERMS
1. There shall be no admission to the Campsite without a valid Camping Ticket.
2. Each holder of a Camping Ticket shall be issued with a wristband allowing access to the Campsite. All members of the party must wear their wristband at all times.
General Campsite Guidelines
3. All persons at the Campsite must remain vigilant to fire safety in order to remain safe and to safeguard the safety of others.
4. Vehicles are not permitted within the Campsite over the weekend.
5. Pitches are allocated on a first-come, first-served basis.
6. You should be considerate when pitching your tent - if you take up more than a reasonable amount of space for your group, Organiser may ask you to re-pitch.
7. The following items are prohibited within the Campsite:
Items Prohibited in the Arena
8. Please ensure your party knows the location of key facilities, including First Aid, and how to gain help in the event of an emergency. If you need medical care or otherwise, please contact any steward or member of Campsite staff who can radio for assistance.
9. Camping chairs and other seating is permitted in the designated arena area between 10am-6pm. From 6pm onward, all seating must be removed to the smaller designated seated area. Any chairs outside of these areas at the permitted times will be removed by security.
10. All seating is permitted at the discretion of security at all times and they reserve the right to remove any seating deemed to be obstructive throughout the duration of the festival, in compliance with our health and safety guidance.
Cooking food and alcohol
11. Open fires and BBQs are not permitted within the Campsite. If there is hot, dry weather in the lead up to the Event, there may be restrictions on cooking activity in the Campsite. If this is the case, Organiser shall communicate the same to all Camping Ticket holders in advance of the Event.
12. Only purpose-built gas stoves with small gas bottles (2.2kg) may be brought into the Campsite. Spare bottles are not permitted. These permitted stoves may only be used for cooking in a designated area of the Campsite, and should not be used inside individual tents. No other LPG are permitted onsite.
13. There is a No Naked Flame policy in the Campsite. Designated areas for cooking on the small stoves will be marked across the Campsite.
14. There will be a microwave and a kettle available at each designated cooking point.
15. For all campers, a reasonable amount of alcohol per person (e.g. 1 case of beer/lager/cider or up to 1 litre of decanted spirits or wine) is permitted, to be consumed within the Campsite. All excess quantities must be left outside of the Venue.
16. Alcohol must not be brought into the Event area from the Campsite. There are fully licensed bars available at the Event.
17. No water source should be deemed as drinking water unless it is specifically labelled as such.
18. All rubbish must be disposed of in the bins provided.
Campervans and Caravans
19. All Live-in Vehicles, including Campervans and Caravans, must be in possession of a campervan pitch booking. No Live-in Vehicles are permitted in the car park unless used for travel purposes only. All Campervan Pitches must be purchased in conjunction with a valid Event Ticket.
20. A parking pass is included in the cost of any booked campervan pitch.
21. The allocated pitch size for Live-in Vehicles, campervans, and caravans is 8m x 6m. Any vehicles exceeding this must purchase the appropriate number of pitches to accommodate their vehicle.
22. Due to uneven ground in some areas, you should take precautions to ensure that your vehicle is securely stationed.
23. In the general campervan area, cars and campervans must be parked in a designated area and must not be parked alongside tents.
24. Within the accessible campervan area, cars may be parked alongside your campervan so long as it fits within your designated pitch area. Cars which do not fit within this pitch area must be moved.
25. Sleeping in cars overnight is not permitted.
26. It is strongly recommended not to bring any large Winnebago or RV style vehicles as in the event of bad weather, access for these vehicles to the Campsite cannot be guaranteed. All vehicles must fit within their allocated pitch size (please refer to point 21.)
27. For those with caravans and trailer tents, please note that towing vehicles must be removed from the Campsite and parked in the public car park.
28. No hook ups are available for water within the Campsite. There are a limited number of electric hook ups, which must be booked in advance when you purchase your pitch.
29. Estate cars, vans and any other vehicles not designed with in-built sleeping facilities are not permitted within the Campsite.
30. An average, reasonable sized vehicle will be permitted access to the Campsite. Permission to accommodate your vehicle is entirely at the Organiser's discretion.
31. Owners of Live-in Vehicles should bring sufficient gas bottles in the fitted cylinders on the vehicle only. No spare bottles are permitted.
We do not allow separate tents to be erected alongside your Live-in Vehicle. Awnings are permitted provided that 2m of space is maintained between your plot and the neighbouring plot, and that this fits within your designated 8m x 6m pitch. All awning is erected at the discretion of the campsite manager, and you may be asked to remove it if deemed obstructive to the surrounding pitches.
Pitching your tent
32. Make note of your location and key landmarks nearby (such as trees or signage) to help you remember how to find your tent. You could also try decorating your tent with flags. Things can look very different at night when other tents have moved and other people have arrived and set up so take your time familiarising yourself with your location.
33. Get to know your neighbours, then you can keep an eye on each other’s setups.
34. Do not leave valuables on show and split your money into various hiding places when you’re in or around your tent. Please note: all of our caterers and bars will accept contactless payment on site this year so you don’t need to carry large sums of money. Don’t leave anything valuable in your tent during the day when you are not there.
35. We ask that tents are a reasonable size for the number of campers. All camping (aside from pre-pitched tents) are allocated on a first come, first served basis.
36. All Gazebos are erected and permitted at the discretion of the campsite manager. The campsite manager reserves the right to request the removal of any gazebos/areas not used for sleeping at any point during your stay at the festival site. Gazebos/structures are limited to one per group when not used for sleeping.
Guaranteed Plot and Pre-pitched Designated Area
37. The Guaranteed Plot & Pre Pitched Designated Area is for the use of pre-pitched ticket holders only.
38. All pre-pitched ticket holders must be in possession of a Valid Camping Ticket in order to enter the Field and Event.
39. All pre-pitched tents are supplied by Yurtel. For further information, please refer to their website: https://yurtel.co.uk/events/big-feastival/
40. The Boutique Camping Field is for the use of Boutique Camping ticket holders only.
41. All Boutique Camping ticket holders must be in possession of a Valid Camping Ticket in order to enter the Field and Event.
42. All Boutique Camping tents are supplied by Yurtel. For further information, please refer to their website: https://yurtel.co.uk/events/big-feastival/
43. Babes in Arms (under 1) and Children (1-12) must be accompanied by an adult aged 21 or over. Teens (13-17) must be accompanied by an adult aged 25 or over. Proof of identity and age must be provided on request (passport, driving licence or PASS cards accepted). A maximum of two Babes in Arms and two Children will be allowed entry per 1 accompanying adult aged 21 or over. A maximum of two Teens (13-17 year-olds) will be allowed entry per 1 accompanying adult aged 25 or over. The contact details of the accompanying adult are required at the time of booking.
44. By purchasing a Babes in Arms (under 1), Child (Age 1-12), Teen (Age 13-17) Ticket you are confirming that you are either the parent, legal guardian or nominated guardian of the teen or child for whom you are purchasing.
45. Ticket holders under the age of 18 can only enter the festival with the person who purchased their ticket i.e. their parent, legal guardian or nominated guardian in accordance with clause 43. Any under 18 ticket holders attempting to enter the festival without this person will be denied entry to the festival. For safety reasons, any person attempting to enter the festival with a Child or Teen Ticket holder that they are not the parent, legal guardian or nominated guardian for will be denied entry
46. Adult Tickets can only be used by persons aged 18 or over on the day the festival starts.
47. All Child and Teen Ticket holders MUST camp with their parent, guardian or nominated guardian.
48. Teen Ticket holders are not allowed in the arena field unaccompanied after 10pm. Teen Ticket holders must be accompanied by their parent, legal guardian or nominated guardian at all times after 10pm.
49. Child Ticket holders are not allowed in the arena or campsites unaccompanied at any time.
50. In case of emergency, we need to ensure that we are able to care for under 18’s in their best interests and that may require us to take action immediately, for example medical treatment for a minor. Treatment may require permission from a legal guardian. The lead ticket purchaser is responsible for all tickets purchased for those aged under 18, and for ensuring that they are identified as the responsible adult/guardian via the ticket system. The responsible adult/guardian must:
51. You agree to these conditions as part of the ticket buying process.
52. You need to be over 18 years old to purchase alcohol at the Event. We operate Challenge 25 on our bars. If you are asked to provide proof of age (passport, driving licence or PASS card (www.pass-scheme.org.uk)) and you are unable to do so you will not be served alcohol. Please note, the Challenge 25 process overrides your festival wristband as proof of age.
53. It is the responsibility of the supervisors of a child to determine whether an Event is suitable for that child to attend and neither we, our ticket agents nor the Venue will be liable for any content deemed unsuitable.