Accessibility

Event Information

For all event accessibility queries please contact our customer service team on enquiries@thebigfeastival.com or call our team on 020 8233 5400 between 9.30am - 5pm on weekdays.

Site description

All our entrances are accessible and step free. We are working to make Big Feastival as accessible as possible. However, Big Feastival is an outdoor event in fields that could pose problems for mobility (particularly in wet weather). Please see below image of the terrain across the site.

If you find queueing difficult and require a faster entry to the festival upon arrival with your PA, please make yourself known to a steward at the gate who will be able to fast track your entry.

Please note that there are bag searches in operation at all of our entrances.

Some Key Distance Info:

  • Accessible Campsite to Udder Stage: approx 300 metres.
  • Accessible Campsite to Main Stage: approx 550 metres.
  • Accessible Campsite to Village Green Entrance: approx 150 metres.
  • Main Campsite entrance to Main Stage: Over 700m.

What is the terrain like at the farm?

Woodland Walk


Village Green Entrance


The Smokery


Accessible Camping Entrance from Apple Field into Village Green

Strobe lighting

Please be aware that there may be use of strobe lighting on the main stage during some performances. Please note some of our other stages may use strobe lights.

Head over to the information point for any further information needed!

Ticketing

Complimentary tickets will be provided for Companions or Personal Assistants for standard adult ticket holders who require additional assistance.

For those with Child and Teen tickets, a complimentary Companion or Personal Assistant ticket shall also be provided if required, but the child or teen must be accompanied by a paying adult ticket holder (such adult ticket holder may be the Companion or Personal Assistant).

Please be prepared to present the relevant documentation to support your complimentary ticket request. This will be assessed on a case by case basis.

Examples of relevant documentation are as follows:

  • DLA (Disability Living Allowance)
  • PIP (Personal Independence Payment)
  • Evidence of registered severely sight impaired (blind)
  • CredAbility Access Card (with +1 icon)
  • Copy of Attendance Allowance letter
  • Recognised Assistance Dog ID card
  • Any other relevant documentation

All documents provided must show your full name and be dated from no older than 2019.

These tickets can be booked online via Ticketmaster or via access@ticketmater.co.uk.

The above scheme and facilities are for customers with permanent/ long term access requirements and are not for people with temporary impairments such as broken bones, healing wounds or people who are pregnant.

PA’s attending through this scheme need to be 18 years old by the start of the festival.

When you arrive at the entrance to the festival and have your tickets scanned, you will then receive your accessible wristband and your accessible lanyard. You will then have access to all of our accessible facilities. Please note you do not need to go to the Box Office to redeem these items.

Accessible facilities

We will be offering the following for accessible customers:

  • Accessible toilets, showers and water points within the Campsite.
  • Access to accessible campsite, please note this will be limited to the tent or campervan per access customer, inclusive of the PA.
  • Accessible toilets within the Main Arena.
  • Charging point at the accessible campsite. For day visitors, if you require any assistance for charging access/medical facilities please do head to our information point where limited charging points are available.
  • Raised viewing area within the Main Arena, space on this platform is limited and we therefore ask that its use is reserved for access customers and their PA’s only.
  • Hearing Loops will be available at our Main Stage by our Accessible Platform and the Big Kitchen. Please switch your aid to the T setting to connect to the available audio.
  • Disabled Parking (you will need to have your blue badge on display).
  • Stewards to help with any difficulties that may arise over the weekend.
  • British Sign Language (BSL) will be available on selected performances and demonstrations throughout the festival. Further information regarding these facilities will be available on our festival lanyard and map.
  • Please note it is advised that you bring your own ear defenders with you should you need these as there will only be a limited supply available at the festival.

If you have any other accessibility queries, please email enquiries@thebigfeastival.com

Medical facilities

We have first aid medical facilities onsite. If you are in need of urgent medical attention, then please contact any member of staff.

Unfortunately, we do not have any secure storage for medicines on site.

If you have any further questions or queries, please do contact our team enquiries@thebigfeastival.com.

Assistance dogs

Assistance dogs are permitted to the event but this must be an assistance dog that is recognised by one of the official charitable organisations as members of Assistance Dogs UK.

Please note, therapy dogs or animals are not permitted at the event, in line with guidance from leading animal welfare charities Pets as Therapy and the RSPCA.

Please note if you do need to bring your assistance dog with you, you must inform our team ahead of your visit on enquiries@thebigfeastival.com.

Parking

To access blue badge accessible parking for The Big Feastival please follow this link: https://thebigfeastival.com/tickets. Please scroll down to ‘Parking Passes’ and choose the correct option for your booking. Once you are on this chosen link, you will see the option to select a £0.00 Accessible Car Park Pass.

Day Parking

Day Accessible Parking is located next to the Day Visitor Entrance. Please access via the Red Gate and ask the stewards for guidance if needed.

Camping Parking

Camping Accessible Car Park is located next to the Accessible Camping Field. Please enter via Blue Gate and follow the signs to the Accessible Camp Site.

Hearing loops and British Sign Language (BSL) interpreters

We are so glad to be able to make The Big Feastival more accessible year on year.

Hearing Loop:

Hearing Loops will be available at our Main Stage by our Accessible Platform and the Big Kitchen. Please switch your aid to the T setting to connect to the available audio.

Please note these will be detailed on our accessible map.

BSL/Performance Interpreting:

We will be welcoming British Sign Language Interpreters to this year's Big Feastival after the success of this facility last year at the Farm. Please stay tuned on this page for the BSL schedule.

Accessible map

Please feel free to download our accessible map here (please note this is not currently available, check back soon!) that highlights the accessible facilities on site at Big Feastival.

Keeping you safe and happy

We understand that festivals can be an overwhelming experience for some of our guests who have sensory concerns or those who find noisy and busy spaces more difficult. At Big Feastival, you may experience flashing lights, loud sounds, different smell and crowded spaces.

If you have any queries or concerns whilst at the festival, or if you are looking for advice on quieter areas to relax in, please head over to our Information Point, where our team will be able to advise you.

Contact us

Ticketing

For all accessible ticketing queries please contact Ticketmaster’s access team on access@ticketmater.co.uk.

Event Information

For all event accessibility queries please contact our customer service team on enquiries@thebigfeastival.com

We would love to hear from you! If you have any comments or feedback about the accessibility of the event, please send them to enquiries@thebigfeastival.com.

At the Farm

If you have any questions regarding accessibility on site at Big Feastival please head to our Information Point and speak to a member of our team!

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